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What is Motor Codes?
Motor Codes (www.motorcodes.co.uk) operates three Codes of Practice for the UK automotive industry, delivering peace of mind for motorists.  Supported by government, industry and consumer bodies the Codes raise standards across the industry and provide motorists with advice, support and a structured complaints process where required.

The New Car Code is fully approved by the OFT and has been in operation for five years, it covers 99% of the new car market, providing reassurance and protection to buyers of new cars.

The Vehicle Warranty Products Code regulates the majority of the warranty market for vehicles and has seven of the UK’s top ten providers acting under the Code, administering over three million warranty products.

The Service and Repair Code operates to raise standards across the garage sector and has a growing database of over 6,200 subscribing garages nationwide.  It helps motorists to identify responsible garages, offers a structured complaints procedure and promotes good customer service at its subscribing garages.


Developed and launched in 2008 as a response to consumer concerns over pricing, quality of work and customer service, the Code commits subscribing garages to: honest and fair services, open and transparent pricing, completing work as agreed, invoices that match quoted prices, competent and conscientious staff, a swift complaints procedure.

And offers motorists a free consumer advice line (0800 692 0825), an online search facility allowing consumers to locate their nearest subscribing garage, free conciliation and low cost, legally binding arbitration.

Motor Codes website – www.motorcodes.co.uk:
The Motor Codes website offers motorists a wealth of useful information from a Garage Finder and MOT reminder tool to the Code survey and integrated Garage Rating function.

The Garage Finder searches a database of over 6,200 reputable garages nationwide using postcode/town or garage name to identify the nearest Motor Codes service and repair centre.  The MOT and Service Reminder enables individuals to set up multiple reminders for cars in their household to ensure each can be booked-in for required work in good time.  The Code Survey is available both online and at each subscribing outlet and allows customers to rate their experiences at Motor Codes garages.  To date, almost 4,000 surveys have been completed, recording an industry-leading 92% satisfaction rate.  Survey feedback populates the profile pages of subscribing garages with a unique Garage Rating this rating assists members of the public with decision making by highlighting the best garages in their area.